User Agreement

Please read all Terms and conditions before you register at www.mrcmanager.com

1. Terms of service.

These Terms of Service (the “Agreement”) is a contract in electronic format between you as an end-user and MRC (Mobile Repair Center) Manager, governing the use of MRC Manager’s remote-accessible service based on our Service & Sales Management Software. By accessing and using our Service, you are agreeing that you will be bound by and comply with the terms and conditions of this Agreement. The terms “MRC Manager”, “we”, “us” or “our” refers collectively to the licensor MRC Manager, and our website http://www.mrcmanager.com (the “Site”). The term “you” or “your” refers to you as the user and licensee of our Service under this Agreement.

2. Acceptance of terms.

MRC Manager makes the Service available through our Site as provided in this Agreement. We provide our Service to you under and subject to the most recent version of this Agreement. We may update this Agreement at any time, without prior notice to you, by posting a new version at http://www.mrcmanager.com/user-agreement. The latest Agreement will be posted on the Site for your review before using the Service. If you do not agree with all the terms and conditions of this Agreement, you must cease using the Service; your continued use of the Service will signify your acceptance of this Agreement.

3. Description of service

The Service is designed to provide you with the capability to manage your sales & service business. The Service is based on our Management Software (MRC Manager) that is hosted by us or on our behalf and accessible by you remotely through our Site.

4. License

Subject to the terms and conditions of this Agreement, MRC Manager grants to you a limited, non-transferable, non-exclusive, non-sub licensable, revocable right and license to access and use our Service to support your business operations for the term of this Agreement unless sooner terminated; provided, however, that you may not use the Service in a resale capacity, or process third party data in a commercial service bureau environment, and MRC Manager retains all right, title and interest in and to all Service Management Software applications and any materials supplied to you by us.

5. Restrictions

You shall not (i) license, sub-license, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service in any way except as permitted under this Agreement in connection with developing your own service management programs; (ii) modify or make derivative works based upon the Service; (iii) create Internet “links” to the Service or “frame” or “mirror” any portion of the Service on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product or service using similar ideas, features, functions or graphics represented by or incorporated in the Service, or (c) copy any ideas, features, functions or graphics represented by or incorporated in the Service.

6. Resources

As part of the Service, MRC Manager will provide and operate the servers, system software, and applications software, including our Management Software functionality available to you in connection with the Service as provided in this Agreement.

7. Account validity & support

All activated/purchased accounts will have 1(one) year validity from the date of purchase which can be renewed after the period expires. However after valid time period users still will be able to login to their account and see all previous data. MRC Manager will delete the user account with their data permanently if the account is not renewed after 180 days from the date the account expired. The Service will include remedial maintenance for the Management Software our Service is based upon, including all updates, bug fixes, and upgrades to the Management Software that are implemented by us during the term of the Agreement.

8. Availability of service

Subject to the terms and conditions of this Agreement, MRC Manager will use commercially reasonable efforts to provide the Service for twenty-four hours a day, seven (7) days a week through the term of this Agreement. You agree that from time to time the Service may be inaccessible or impossible to use for various reasons, including periodic maintenance procedures or upgrades, service malfunctions and causes beyond our control or that are not reasonably foreseeable by us, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks or network congestion or other failures (collectively, “Downtime”). MRC Manager will use commercially reasonable efforts to minimize any disruption, inaccessibility and/or interoperability of the Service in connection with Downtime, whether scheduled or not. MRC Manager will not be responsible for any damages or costs incurred by you, including without limitation, lost data, lost profits, if any, that may arise in connection with Downtime.

9. Payments

You agree to pay MRC Manager the fees specified in the plan corresponding to the level to which you have subscribed. All payments or reimbursements due to MRC Manager under this Agreement must be received by MRC Manager. You are responsible for the payment of all taxes that may be associated with this Agreement or your use of the Service (other than taxes based on MRC Manager’s net income). If MRC Manager is required to pay any taxes for which you are responsible under this Agreement, you will, upon receipt of our invoice, reimburse us in full. You are not required to pay any taxes from which you are legally exempt. If you cancel your MRC Manager Service after 30 days of your purchase, MRC Manager is not obligated to refund charges that has been paid already.

10. Your registration obligations

You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of your country or any other applicable jurisdiction. You also agree to: (a) provide true, accurate, current, and complete information about yourself as prompted by the MRC Manager’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or MRC Manager has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, MRC Manager has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). You have the responsibility to safeguard your own login credentials, and are responsible for all activity occurring under your account.

11. Conduct

You agree to comply with our acceptable use policies in connection with your use of the Service. You understand that all information, data, text, software, graphics, or other materials (“User Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such User Content originated. This means that you, and not MRC Manager, are entirely responsible for all User Content that you upload, post, e-mail, transmit, or otherwise make available via the Service. MRC Manager does not control the User Content posted via the Service and, as such, does not guarantee the accuracy, integrity, or quality of such User Content. MRC Manager takes no responsibility for, and shall not in any circumstances be liable in any way for any User Content or harm or damages arising therefrom, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any User Content posted, e-mailed, transmitted, or otherwise made available via the Service. You agree to not use the Service to:

(a) upload, post, e-mail, transmit, or otherwise make available any User Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable, or harm minors;

(b) impersonate any person or entity or falsely state or otherwise misrepresent your identity or affiliation with a person or entity;

(c) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Service;

(d) upload, post, e-mail, transmit, or otherwise make available any User Content that you do not have a right to make available under any law or under contractual or other relationships;

(e) upload, post, e-mail, transmit, or otherwise make available any User Content that infringes any patent, trademark, trade secret, copyright, or other property rights of any party;

(f) upload, post, e-mail, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” or any other form of solicitation;

(g) upload, post, e-mail, transmit, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

(h) disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects other users’ ability to engage in discussions or exchanges;

(i) interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;

(j) intentionally or unintentionally violate any applicable local, state, national, or international law;

(k) “stalk” or otherwise harass another; and/or

(l) collect or store personal data about other users in connection with the prohibited conduct and activities set forth in paragraphs above. You acknowledge that MRC Manager has the right, but not the obligation, to pre-screen or monitor User Content, and that MRC Manager and its designees may in their sole discretion, refuse, move, or take down, remove or discard any User Content that is available via the Service and which in MRC Manager’s opinion violates the terms of this Agreement. You agree that you must evaluate, and bear all risks associated with, the use of any User Content, including any reliance on the accuracy, completeness, or usefulness of such User Content. You acknowledge, consent, and agree that MRC Manager may access, preserve, and disclose your account information and User Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:

(1) comply with legal process;

(2) enforce the terms of this Agreement;

(3) respond to claims that any User Content violates the rights of third parties;

(4) respond to your requests for subscriber service;

(5) protect the rights, property, interests, or personal safety of MRC Manager, its users, and the public; and/or

(6) prevent crime, or report a crime that has already been committed.

12. unauthorized uses

You will notify us immediately of any unauthorized use of any password or account or any other known or suspected breach of security.

13. use of your information

Your information is used by MRC Manager for the following purposes:

  • To deliver functionality and improve the site www.mrcmanager.com and/or the Service
  • To fulfill your requests for assistance with, or information about, the site www.mrcmanager.com and/or the Service
  • To conduct research about your use of the MRC Manager site and/or the Service and their functionality
  • To offer other MRC Manager services, products, features or functionality that may be of interest to you
  • To integrate services, products or features from MRC Manager’s business partners and service providers that we believe will enhance your experience and the functionality and reach of our Service.

In addition, when you sign on to the MRC Manager site, we have access to certain technical information that is made available to us by your computer and Internet browser, such as the type of browser you are using, your Internet provider and certain other details that are routinely provided. We may associate part or all of this information with your MRC Manager account to help us personalize your experience. Although no computer system is completely impervious to cyber-attack, we employ industry standard technical, managerial and physical security methods to safeguard your data. For additional information, please consult the MRC Manager Privacy Policy, which addresses in greater detail the types of information collected by MRC Manager, and how MRC Manager maintains the confidentiality of your information.

14. Protection of children

MRC Manager is intended for a general audience, but is not directed to the use by children under the age of thirteen, who may not register without the verifiable consent of a parent or guardian. MRC Manager does not knowingly solicit or maintain any personal information of children under 13 years of age, and we will take steps to terminate any unauthorized underage registration of which we become aware.

15. user content

As between MRC Manager and you, you are deemed to possess all right, title and interest in and to any User Content you submit or make available for inclusion via the Service. To the extent that you have the legal right to do so, however, you agree that by making the User Content available for inclusion via the Service, you agree to allow MRC Manager the right to use and display such User Content, in whole or in part, on the Service.

16. usage information

The term “Usage Information” shall mean all information collected by us reflecting access and usage of the Site and for our Service, including traffic information and, subject to MRC Manager’s privacy policy then in effect, all information directly obtained from an individual visitor accessing the Site. Usage Information does not include User Content as defined above. . You agree all Usage Information shall be our exclusive property.

17. Intellectual property ownership

The term “Intellectual Property Rights” means any and all now known or hereafter known tangible and intangible (i) rights associated with works of authorship throughout the universe, including, but not limited to, copyrights and moral rights, (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual property and industrial property rights of every kind and nature throughout the universe and however designated, whether arising by operation of law, contract or license, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing). You agree that MRC Manager shall retain all right, title and ownership in and to the Service, the Site, Service Management Software, and all Content we provide you in connection with the Service, including, without limitation, all related Intellectual Property Rights represented by or embodied in our Service, Site, Management Software or Content. The term “Content” shall refer to all information, data, text, graphics or other materials we make available to you in connection with the Service. You shall have no rights in such Service, Site, Management Software or Content other than the limited right to use such Service, Site, Management Software or Content as provided herein. We will also own all right, title and interest in any suggestions, ideas, enhancements, requests, feedback, recommendations and other information you provide us relating to the Service.

18. Scrapers, Bots, Crawlers & Spiders

You agree that you will not use any robot, spider, site search, retrieval application or other manual or automatic device to retrieve, index, scrape, data mine or in any way gather or extract content on or available through the Site or our Service or reproduce or circumvent the navigational structure or presentation of the Site, or our Service.

19. Indemnity

You agree to indemnify and hold MRC Manager and its subsidiaries, affiliates, officers, agents, employees, partners, and licensors harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, made by any third party due to or arising out of User Content you submit, post, transmit, or otherwise make available through the Service, your use of the Service, your connection to the Service, any content you create, manage or control in connection with the Service, your violation of the terms of this Agreement, or your use of the Service in violation of any third party rights.

20. Modification of service

You acknowledge that MRC Manager may establish general practices and limits concerning use of the Service. You further acknowledge that MRC Manager reserves the right to modify these general practices and limits from time to time. MRC Manager reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that MRC Manager shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service, in whole or in part.

21. Terms and termination

This Agreement shall commence upon acceptance of your Registration Data and initial payment and shall continue thereafter until terminated. Either party may terminate this Agreement for material breach of its terms, if such breach is not remedied within ten (10) days after the date that written notice of breach is provided. You agree that MRC Manager may terminate your access to the Service for violations of this Agreement and/or requests by authorized law enforcement or other government agencies. Any breach of your payment obligations or unauthorized use of the Service will be deemed a material breach of this Agreement. We, in our sole discretion, may terminate your password account, or use of the Service if you breach or otherwise fail to comply with this Agreement.

22. Links

The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because MRC Manager has no control over such sites and resources, you acknowledge and agree that MRC Manager is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any third party Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that MRC Manager shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third party Content, goods, or services available on or through any such site or resource.

23. Disclaimer of warranties

You expressly understand and agree that your use of the Service is at your sole risk. MRC Manager’s service is provided on an “as is” and “as available” basis. In the event of system or component failure, it is possible that for a certain period of time, you may not be able to enter new transactions, execute existing transactions, or modify or cancel transactions that were previously entered. System or component failure may also result in loss of orders or priority. MRC Manager and its affiliates, officers, employees, and licensors expressly disclaim all warranties of any kind, whether express, statutory, or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose or use, availability, non-interference with your enjoyment of the site or Service and non-infringement. MRC Manager and its affiliates, officers, employees, and licensors make no warranty that: (a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, completely secure, without delay, free from service degradation or error-free; and/or (c) the results that may be obtained from the use of the Service will be accurate or reliable. No advice or information, whether oral or written, obtained by you from MRC Manager or through or from the Service shall create any warranty not expressly stated in this Agreement.

24. Limitation of liability

You expressly understand and agree that MRC Manager and its affiliates, officers, employees, agents, partners, and licensors shall not be liable to you (whether in contract or based on warranty, negligence, tort, strict liability or otherwise) for any indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if MRC Manager has been advised of the possibility of such damages), resulting from the use of, or the inability to use, our site or Service.

25. Disputes

Except for the right of a party to apply to a court for a temporary restraining order, preliminary injunction or other equitable relief, any controversy or claim arising out of or relating to this Agreement that cannot be resolved through negotiation will be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of United Arab Emirates. All arbitration proceedings will occur in English or Arabic and will be held in Dubai, UAE. The award of the arbitrator shall be binding and may be entered as a judgment in any court of competent jurisdiction. The cost of the arbitration shall be borne equally by the parties. Neither party nor the arbitrator may disclose the existence or results of any arbitration hereunder. The authority of the arbitrator to award damages in any event is and shall be limited by this Agreement.

26. Miscellaneous

(m) Entire Agreement. This Agreement and any applicable Registration Form and Exhibit A constitutes the entire agreement between you and MRC Manager and governs your use of the Service, superseding any prior or contemporaneous agreements between you and MRC Manager with respect to the Service, whether written or oral.

(n) Choice of Law and Forum. This Agreement and the relationship between you and MRC Manager shall be governed by the laws of the United Arab Emirate without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the county United Arab Emirate.

(o) Waiver and Severability of Terms. The failure of MRC Manager to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement will remain in full force and effect.

(p) Force Majeure. No party shall be liable to any other party for any failure or delay caused by force majeure and similar events beyond any party’s reasonable control, including, without limitation, acts of nature, terrorist acts, sabotage, or accidents. This force majeure provision shall not be applicable to your payment obligation under this Agreement.

(q) Independent Contractors. MRC Manager and you are independent contractors. None of the provisions of this Agreement or the provision of the Service hereunder shall be deemed to constitute a partnership, joint venture, franchisor-franchisee, employer-employee, or any other such relationship between the parties hereto, and neither party shall have any authority to bind the other in any manner except as expressly provided in this Agreement. Neither party shall have or hold itself out as having any right, authority or agency to act on behalf of the other party in any capacity or in any manner, except as may be specifically authorized in this Agreement. You assume full responsibility for the acts of your personnel and shall be solely responsible for their supervision, direction and control, compensation, benefits and taxes.

(r) Assignment. You may not assign this Agreement without our prior written approval. Any purported assignment in violation of this section shall be void. Any permitted assignment shall inure to the benefit of and be binding on the assigning party’s successor and assigns.

(s) No Third Party Beneficiaries. The Agreement does not create any unintended third party beneficiary rights.

(t) Electronic Notices. YOU AGREE TO THIS LICENSE ELECTRONICALLY. YOU AUTHORIZE US TO PROVIDE YOU ANY INFORMATION AND NOTICES REGARDING THE SERVICE (“NOTICES”) IN ELECTRONIC FORM. WE MAY PROVIDE NOTICES TO YOU (1) VIA E-MAIL IF YOU HAVE PROVIDED US WITH A VALID EMAIL ADDRESS OR (2) BY POSTING THE NOTICE ON A WEBSITE DESIGNATED BY US FOR THIS PURPOSE. The delivery of any Notice is effective when sent or posted by MRC Manager regardless of whether you read the Notice or actually receive the delivery. You can withdraw your consent to receive Notices electronically by discontinuing your use of the Service.

27. Deletion of your information

Your personal information, as well as any User Content you make available for inclusion via the Service, belongs to you. If you want to delete your information from our system, you can do so at any time by contacting us. We will confirm your request (to verify that it’s really you) and we will delete your information as promptly as reasonably possible, but in any event within 15 business days from the date your request is confirmed. Once the deletion of your information has been completed, we will notify you.

28. Contacting us

If you have any questions or comments, or think we’ve overlooked something important to you, please feel free to email us at [email protected]

Copyright © 2015, MRC Manager
last updated: 03 August 2015